Terms of Service

1. What the words mean

• “Platform” — the software and hosted service described at https://lms.edesy.in.
• “Customer”, “you” — the organisation or individual holding the account.
• “Site” — a course website you create and publish using the Platform.
• “Learner” — a person who enrols on, or buys, a course from your Site.
• “Your Content” — courses, lessons, pages, media, learner records and anything else you or your Learners put into the Platform.

2. Your account

You must give accurate registration details and keep them current. You are responsible for everything done under your account, including by anyone you invite into it, so keep credentials secure and remove people who leave.

You must be old enough to enter a contract in your jurisdiction. Accounts may not be shared between organisations.

Tell us promptly at [email protected] if you believe your account has been accessed by someone who should not have it.

3. Plans, trials and payment

The Platform is offered on a free plan and on paid plans. Current plans and prices are published at https://lms.edesy.in/pricing and are the prices that apply.

• A free plan or trial is exactly that — you are not charged, and you are not asked for card details to begin.
• Paid plans are billed in advance, monthly or annually, on the date you subscribe and on the same date each following period.
• Prices are shown inclusive or exclusive of tax as stated at checkout; any tax we are required to collect is added at that point.
• If a payment fails we will retry it and tell you. Your Site keeps serving your Learners while an account is past due — cutting off course access because a card expired punishes the wrong people — but you will not be able to add new content until it is settled.

We may change prices. An increase will not affect the period you have already paid for, and we will give you at least 30 days' notice before it applies to you.

4. Selling to your Learners — you are the merchant

When you sell a course, you connect your own Stripe or Razorpay account. Your Learner's payment goes to you directly. We are not a party to that transaction, we do not hold the money, and we do not take a cut of it.

That has consequences worth stating plainly:

• You are the seller of record. Your own terms, refund policy and consumer-law obligations apply to your Learners.
• You must publish your own refund and cancellation terms on your Site, and honour them.
• Refunds, chargebacks and payment disputes with your Learners are between you, your Learner and your payment provider.
• You are responsible for any tax arising on your sales.

If you are a Learner who bought a course and wants a refund, this document is not the one you need. Ask the organisation whose site you bought it from — they hold the payment and set the policy.

5. Your content stays yours

You own Your Content. We claim no ownership of it and we do not use it to train models or sell it to anyone.

You grant us only the permission we need to run the service: to store, copy, transmit and display Your Content for the purpose of operating your Site and delivering your courses to your Learners, and to make backups. That permission ends when the content is deleted, save for backups which age out on their normal cycle.

You are responsible for having the rights to what you upload, and for your Site complying with the law where your Learners are.

6. Learner data

Learner records on your Site belong to you. In data-protection terms you are the controller of that data and we process it on your instructions.

You can export learner records, progress and transactions as CSV at any time, including on your way out. We regard that as a condition of the relationship rather than a feature.

We will not contact your Learners for our own marketing.

7. Acceptable use

You may not use the Platform to publish or distribute:

• material that is unlawful where it is published or where it is received;
• material that infringes someone else's copyright, trademark or other rights;
• malware, or anything designed to interfere with the Platform or another Site on it;
• content that harasses, defames or endangers a person;
• sexual content involving minors, or content promoting violence against a group.

You may not attempt to gain access to another customer's Site or data, resell the Platform as your own product without a written agreement, or use it to send unsolicited bulk email.

8. Availability and support

We work to keep the Platform available and will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted service unless a separate written agreement says otherwise.

Support is by email at [email protected]. Enterprise agreements may include agreed response times; without one, we answer as promptly as we can.

9. Ending the agreement

You may cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have paid for — your Site keeps working until then.

We may suspend or close an account that breaches these terms, that is being used unlawfully, or whose payment has remained unsettled after notice. Except where the breach is serious or unlawful, we will tell you what is wrong and give you a reasonable chance to fix it first.

After an account closes, Your Content is retained for 30 days so you can export it, and is then deleted. Ask us before that window closes if you need longer.

10. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, or loss of anticipated savings; and our total liability in any twelve-month period is limited to the fees you paid us in that period.

The Platform is provided as it is. We do not warrant that it will meet a particular requirement of yours that we have not agreed in writing.

11. Changes to these terms

We may update these terms. For a material change we will give at least 30 days' notice by email to the account owner and by a notice on this page. If you do not accept the change, you may cancel before it takes effect and we will refund the unused part of any period you have paid for.

The date at the top of this page is when the wording last changed.

12. Governing law

These terms are governed by the law stated below, and the courts there have exclusive jurisdiction over any dispute arising from them.

Governing law:

to be confirmed

13. Contact

Questions about these terms go to [email protected], or through the contact form at https://lms.edesy.in/contact.

Operator:

Edesy